Your reviewer
Free tool for local businesses
Review reply writer
Choose the stars, the topics and your tone. Get three replies you can edit, check and post in a minute.
Free. Nothing you type leaves your device.
Your replies appear here
Pick the stars and your type of business, then choose Show my 3 replies. Every reply stays editable until you copy it.
Your 3 replies
The details changed. Choose Show my 3 replies to refresh these.
Edit any line, then copy it. Keep only the sentences that are true for you.
Saved drafts
Drafts stay in this browser on your device. Nothing is sent anywhere.
This browser will not keep drafts, so they last until you close this page.
Nothing saved yet. Choose Save draft under a reply and it appears here.
Public replies: do and don't
Everyone who reads your profile sees the reply, not just the reviewer. Keep it calm, short and specific.
Do
- Reply within a day or two, while the visit is still fresh.
- Use the reviewer's first name once, then thank them for one specific detail.
- Say sorry for the experience without arguing over who was right.
- On 1 and 2 star reviews, give one private way to reach you.
- Keep it to three to five sentences in your normal voice.
- Read it aloud before you post, and keep only lines that are true.
Don't
- Share private details: order numbers, bookings, health or what they bought.
- Argue, mock or blame the customer, even when you are in the right.
- Offer a refund or a discount in public in return for a changed review.
- Paste the same line under every review.
- Write in capitals or fire off a string of exclamation marks.
- Reply while angry. Wait an hour, then write.
Pick the right tone
- WarmFriendly, with contractions and a little enthusiasm. Suits cafes, salons and regulars.
- BriefOne or two lines. Good for a busy week and simple five-star thank-yous.
- FormalFull words and no exclamation marks. Suits clinics, trades and serious complaints.
How the three replies differ
- Reply 1 is a full answer: thanks, one or two of the topics, a line about what happens next and a close.
- Reply 2 is short and direct, with a single topic.
- Reply 3 reorders the same ideas. On a low rating the contact line comes first.
Choose Show 3 different replies for another set. The length meter turns amber past 450 characters and red past 700, so you can trim before you post.
When the review is 1 or 2 stars
Say sorry for the experience, keep the facts to a line and move the rest to a private route. The take-it-offline line does that for you. Add an email or phone number and it names the route. Clinics also get a privacy line, because a public reply should never confirm who a customer is or what they came for.
Questions
Where do the replies come from?
Each reply is assembled from hand-written sentences, picked for your star rating, business type, topics and tone. The three replies in a set use different structures, and you can edit any word before you copy.
Is anything sent or stored online?
No. The writing happens in your browser. Your last choices and any drafts you save stay in this browser on your device, and you can delete them from the Saved drafts list at any time.
Should I reply to 1 and 2 star reviews in public?
Yes, once and briefly. Say sorry for the experience, keep the facts to a minimum and move the details to a private route. Future customers read your reply as closely as the review.
How long should a reply be?
Three to five sentences, roughly 150 to 450 characters. The length meter under each reply marks that zone and warns you when a reply runs long.
What is the take-it-offline line?
It is a closing sentence that invites an unhappy customer to contact you directly. Add your email or phone number in the contact box and the line names it. It switches on automatically for 1 and 2 star reviews.